Return Policy

CAN I RETURN MY ORDER?

CAN I RETURN MY ORDER?

Yes, you can. If you are not satisfied with the items you received, you may return them within 30 days of delivery.

To be eligible for a return, the following conditions must be met:

- Items must be returned in unused, unworn, and undamaged condition, with all original packaging and tags intact

- Returns must be initiated within 30 days from the delivery date

- We reserve the right to refuse returns if items show signs of use, wear, or damage not caused by us

Returns are processed within 14 business days after we receive the items. If all conditions are met, the return will be officially approved.

⚠️ Please note: All return shipping costs are the responsibility of the customer, unless the return is due to a fault or error on our part (e.g. wrong item or damaged on arrival).

HOW DO I RETURN MY ORDER?

Email our customer service at info@alyra-co.com,

Include your full name, order number, reason for return, and photos (if applicable),

We will provide you with the correct return address after reviewing your request,

Do not send your return to the sender’s address,

All return shipping costs must be paid by the customer.

UNHAPPY WITH YOUR ORDER? WE’RE HERE TO HELP.

At Golden Coast Essentials, your satisfaction is our top priority. If something isn’t right, please don’t hesitate to contact us — even if you’re unsure whether it qualifies for a return.

We’re happy to work with you to find a fair solution. This may include:

-An exchange
-Store credit
-Another arrangement that suits your needs

You can reach us at info@alyra-co.com — we’re here to help.

RIGHT OF WITHDRAWAL

Customers making a personal (non-business) purchase have the legal right to withdraw from the contract under the following conditions,

RIGHT TO CANCEL

You may cancel your purchase within 14 days from the day you, or a third party designated by you (other than the carrier), received the final item of your order. Your cancellation request must be clearly submitted within this 14-day period.

Once the order has been shipped, cancellation is no longer possible. Refunds will only be issued after we have received and approved the returned item.

To exercise your right of cancellation, please send a clear statement to info@alyra-co.com. All return shipping costs related to cancellations are the responsibility of the customer.

CONSEQUENCES OF WITHDRAWAL

⚠️ Important Notice:

Due to high demand and potential international shipping (including from Asia), delivery times may vary. We are not liable for delays caused by carriers or customs.

🚫 Once your order has been shipped, it cannot be cancelled.

You will receive a shipping confirmation email once your order has been dispatched.

RIGHT OF WITHDRAWAL

If you withdraw from the contract, we will refund all payments received from you, excluding,

The original shipping costs,

Any additional costs for non-standard shipping methods you selected.

Refunds will,

Be issued using the same payment method used during the original purchase, unless agreed otherwise,

Only be processed after the returned goods have been received and approved.